Terms & Conditions of Use of Website

Using the response facilities and online booking function on our web site signifies your consent to us collecting personal information.

Privacy Policy

Privacy of your personal information is an important part of our office providing you with quality foot care. We understand the importance of protecting your personal information. We are committed to collecting, using and disclosing your personal information responsibly. We also try to be as open and transparent as possible about the way we handle your personal information. It is important to us to provide this service to our patients. In this office, Stuart Berry acts as the Privacy Information Officer. All staff members who come in contact with your personal information are aware of the sensitive nature of the information that you have disclosed to us. They are trained in the appropriate uses and protection of your information.

We have outlined what our office is doing to ensure that:

• only necessary information is collected about you;
• we only share your information with your consent;
• storage, retention and destruction of your personal information complies with existing legislation privacy protection protocols;
• our privacy protocols comply with privacy legislation, standards of our regulatory body, the College of Chiropodists of Ontario, and the law.

Do not hesitate to discuss our policies with me or any member of our office staff. Please be assured that every staff person in our office is committed to ensuring that you receive the best quality foot care.

HOW OUR OFFICE COLLECTS, USES AND DISCLOSES PATIENTS’ PERSONAL INFORMATION

Our office understands the importance of protecting your personal information. To help you understand how we are doing that, we have outlined here how our office is using and disclosing your information. This office will collect, use and disclose information about you for the following purposes:

• to deliver safe and efficient patient care
• to identify and to ensure continuous high quality service
• to assess your health needs and to provide health care
• to advise you of treatment options
• to enable us to contact you and to maintain communication with you
• to offer and provide treatment, care and services in relationship to the chiropody/podiatry scope of practice
• to communicate with other health-care providers, including specialists who have referred you or to who we refer you and your family doctor
• to allow us to maintain communication and contact with you to distribute health-care information, education and promotion and to book and confirm appointments
• to allow us to efficiently follow-up for treatment, care and billing
• for teaching and demonstrating purposes on an anonymous basis
• to prevent insurance fraud by confirming treatment dates, costs and services rendered with insurance companies upon request from them
• to comply with legal and regulatory requirements, including the delivery of patients’ charts and records to the College of Chiropodists of Ontario in a timely fashion, when required, according to the provisions of the Regulated Health Professions Act
• to permit potential purchasers, practice brokers or advisors to evaluate and / or conduct and audit of the foot practice
• to deliver your charts and records to the chiropodist’s insurance carrier to enable the insurance company to assess liability and quantify damages, if any
• to prepare materials for the Health Professions and Appeal Review Board (HPARB)
• to invoice for goods and services and process credit card payments
• to collect unpaid accounts
• to assist this office to comply with all regulatory requirements and to comply with the general law

YOUR DATA

In order to facilitate your care, The Footcare Centre uses an office-based practice management system. Data backups are stored on remote cloud servers to facilitate continuous treatment in the event of a system failure at our office. Due to the nature of internet cloud computing, information may cross borders. We will always ensure that your data is stored to the highest level of protection under Canadian law. Please be advised that we never store any credit / debit card details after your transaction.

By accepting treatment at this office or using this website, you have agreed that you have given your informed consent to the collection, use and/or disclosure of your personal information for the purposes that are listed.

Removing your information from our database: If you wish to remove the information, we hold on you in our database, at any time, for whatever reason, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will remove your information as soon as possible.

Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, The Footcare Centre has used appropriate industry standard procedures to safeguard the confidentiality of Your personal information. However, no data transmitted over the Internet can be 100% secure. As a result, while we strive to protect your personal information, The Footcare Centre cannot guarantee the security of any information that you transmit to us or from our sponsors and You do so at Your own risk.

This Agreement constitutes the entire Agreement between You and The Footcare Centre in connection with general registration on www.thefootcarecentre.ca and supersedes all prior agreements between the parties regarding the subject matter contained herein. If any provision of this agreement is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of this agreement will remain in force. No failure of either party to exercise or enforce any of its rights under this agreement will act as a waiver of such rights.

Intellectual Property Infringement Claims

It is the policy of The Footcare Centre to respond expeditiously to claims of intellectual property infringement. We will promptly process and investigate notices of alleged infringement and will take appropriate actions under applicable intellectual property laws. Notices of claimed infringement should be directed to: This email address is being protected from spambots. You need JavaScript enabled to view it..

Website Accessibility Statement

The Footcare Centre website has been designed to provide as good browsing experience as possible for all our users.

Website Accessibility Instructions: This section explains how this website has been optimised to make it more accessible to visitors with disabilities or other accessibility requirements. It also contains instructions on how you can improve your journey through our website.

Click on the accessibility button on the right-hand side of the website to open a list of options to help you navigate the website easier.

Scroll up and down if you find it difficult to scroll down the page using the bar on the right, try using the arrow keys on your keyboard instead. You can also move a screen’s length at a time using your keyboard’s Page Up and Page Down buttons.

Feedback: We welcome comments and suggestions, particularly if you encounter any problems using our pages: This email address is being protected from spambots. You need JavaScript enabled to view it..

Online Bookings

All bookings made via the online bookings function on this website are provisional until confirmed by our reception team. We will confirm acceptance of your appointment by email or telephone call. Our service level will be to contact you within 1 working day. If you have not heard from us within this time, then please call us on 905-357-0214 to check that we have received your online booking. Appointments can only be booked online and not cancelled. Please see the section below on our cancellation policy should you need to cancel your appointment.

Cancellation Policy

We appreciate that sometimes you need to make changes or cancel pre-booked appointments with us. There are several ways you can do this. As soon as you are aware that you need to change or cancel an appointment, please either call us on 905-357-0214 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We would kindly request that you give us a minimum of 24 hours notice of a change or cancellation where possible. This will allow other patients waiting for an appointment to be seen. If you are unable to give us 24 hours notice of a change or cancellation, then a charge may apply.

General Information: Although every effort has been made to ensure the accuracy of all the information displayed on this website, The Footcare Centre cannot accept any responsibility for any errors or omissions and reserves the right to vary, amend or cancel any of the arrangements featured on the website should they find such alterations necessary.

THE FOOTCARE CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER.

Enquiries

If you have a question, of any type, about The Footcare Centre Ltd. website or privacy policy or the use to which we put information we gather, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 905-357-0214.

www.thefootcarecentre.ca is wholly owned and operated by Berry Chiropody Professional Corporation O/A The Footcare Centre.